Last updated: March 21, 2026
Ektro ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform.
We collect information you provide directly: account details (email, display name), conversation content with agents, Digital Twin data (preferences, behavioral patterns), and usage analytics. We also collect device information, IP addresses, and cookies for service improvement.
Your data is used to: (1) Provide and personalize the Ektro experience, (2) Build and refine your Digital Twin understanding model, (3) Improve agent intelligence and interaction quality, (4) Communicate service updates and features, (5) Ensure platform security and prevent abuse.
Your Digital Twin is a core part of Ektro. It stores insights about your thinking patterns, values, and preferences. This data is encrypted, never shared with third parties, and can be deleted at any time. Twin data is only used to improve your personal Ektro experience.
We implement industry-standard security measures including encryption at rest and in transit, access controls, regular security audits, and secure development practices. However, no system is 100% secure, and we encourage you to use strong passwords.
We retain your data for as long as your account is active. Conversation history is retained for Twin training purposes. You can request deletion of specific conversations or your entire account at any time. Deleted data is permanently removed within 30 days.
You have the right to: access your data, correct inaccurate data, delete your account and all associated data, export your data in a portable format, opt out of non-essential data processing, and withdraw consent at any time.
We may update this Privacy Policy periodically. Significant changes will be communicated via in-app notification. Continued use of Ektro after changes constitutes acceptance of the updated policy.
For privacy-related questions or requests, contact us at privacy@ektroai.com. We aim to respond within 48 hours.